Policy

Shipping Policy

 We will make every effort to ensure that your order is delivered within 7 to 14 days after placing it. The exact delivery time depends on your specific location. To make your shopping experience more enjoyable, we offer free shipping for customers who purchase over 50 USD. If you have any questions or special requests regarding the delivery time of your order, please feel free to contact our customer service team, and we will be happy to assist you.

 

 Return & Exchange Policy

We accept returns or exchanges only for products with quality issues. If you encounter any non-manmade quality problems, please promptly take photos or videos and provide feedback to us. For items with quality issues occurring within 45 days from the date of receipt, we will unconditionally send you a new identical item without the need for you to return the defective product. For items received with quality issues after 45 days but within one year, you can repurchase the product at 40% of its original price. If the product is discontinued, you can choose a replacement of equal value. For items received with quality issues after one year but within two years, you can repurchase the product at 50% of its original price. If the product is discontinued, you can choose a replacement of equal value. For exchanges due to quality issues, you will not be responsible for any shipping fees, and you can keep the defective product without returning it.

 

Privacy Policy

We value your privacy and are committed to protecting the security of your personal information. When you use our services, we may collect and use your personal information. We promise to keep your personal information strictly confidential and to use or disclose it only as permitted by law or with your consent.

The personal information we collect may include, but is not limited to, your name, contact information, address, and payment information. We will use this information to process your orders, provide customer service, send you promotional activities and notifications, and more.

We will take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We will not sell your personal information or otherwise disclose it to third parties unless permitted by law or necessary to fulfill our obligations related to your transactions.

If you have any questions or concerns about our privacy policy, please feel free to contact us. We will make every effort to protect your personal information and continuously improve our privacy policy to ensure it stays up to date.

 

Copyright Statement

All content on Tsuki Jewelry, including but not limited to text, images, graphics, logos, and designs, is protected by copyright law. No individual or organization may reproduce, distribute, display, modify, or use our content in any way without explicit authorization from us.

We reserve all rights to the content on our website. Any unauthorized use of our website content will be subject to legal action.

If you have any questions or concerns regarding our copyright statement, please feel free to contact us.